Before we get the ball rolling, please make sure of the following, otherwise, the product(s) will be sent back to you:
- The return is sent back to us within 100 days of order date
- The product is unused and undamaged
- All labels/tags are still attached to the product
1. Click here to fill out the form with all necessary information.
2. Print out the pre-paid return label and slap it on your box.
3. Take it to the closest drop-off point.
4. The refund will be automatically made to the card you used for payment. Please allow 4-10 business days for the reimbursement to be back in your account - depending on your bank.
If you are returning The Djärv Bike Bag, the process is slightly different - give us a shout using the contact page, and we’ll help you out from there!
The Preset is non-returnable once it has been downloaded.
For returns in Croatia, Romania, Slovenia, Estonia and Hungary, Greece, please contact us here.